Noons wrote:
> Wish that was the same with 10.2.0.2.
> Been waiting for even the most basic feedback
> on one SR with our payroll for 4 days now,
> nothing yet.
>
> When I tried to raise the priority, it turns out
> that can't be done anymore. So I was advised
> to just write "it's costing us money" and
> it will be raised. Since it is a payroll system,
> it is not really costing us money. Apparently,
> that means I can't raise the priority.
> How about that for useless service?
That's not true, and well worth haranguing your account manager about.
You would have to make a business case (and that annoys me a bit) but
you can both escalate if the priority is correct and the support rep is
a muppet ^H^H^H^H skilled in areas not directly relevant to your
problem, and also raise the priority. We've done both.
--
Niall Litchfield
Oracle DBA
http://www.orawin.info/services
Received on Sun Sep 16 2007 - 13:05:10 CDT
