DA Morgan wrote:
> Niall Litchfield wrote:
>> DA Morgan wrote:
>>> It makes perfect sense to me.
>>>
>>> Oracle support, for that matter any technology support, requires
>>> that the vendor be able to recreate the customer's environment. It
>>> is possible for Oracle to have Win 2K, WinXP, WinVista, Solaris,
>>> AIX, HP/UX, and other standard environments available to their
>>> support team. There is no way Oracle can have canned virtual
>>> environments available. It is the same issue with Solaris
>>> Containers.
>>
>> I don't buy that at all - Oracle can't have the exact hardware and
>> software configuration of the customer, down to bios levels, driver
>> revisions etc etc. In the case of VMware Oracle could if necessary
>> have the exact environment available - it's just files after all.
>
> Oracle does not certify to hardware ... Oracle certifies to operating
> systems. So while you are in some sense correct you are not in
> another.
> From my experience with Oracle when Apple was cooperating (10.1.0.3) I
> know what Oracle requires in the way of hardware to support a port ...
> and the amount of hardware, I can't discuss exact numbers, was so
> substantial that it really does give them the ability to create a
> massive number of environments.
>
> Also consider that Oracle expects you, the customer, to read the
> support matrix and to install based on the docs posted at
> http://docs.oracle.com. So in that sense they can, in fact, do so.
>
> What virtual environments do is make it harder to "support the
> operating system."
>
Nevertheless, they support Oracle with Linux (RHAT or SUSE) running under
zVM on zSeries mainframes.
--
Jeroen
Received on Fri Sep 07 2007 - 14:50:57 CDT
