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Re: Node discovery issue on 9.2.0.6. My node is not discovering correctly.

From: Brian Peasland <dba_at_nospam.peasland.net>
Date: Wed, 27 Sep 2006 18:23:17 GMT
Message-ID: <J69KFI.7MH@igsrsparc2.er.usgs.gov>


> Grin. I pushed them to raise it from sev 3 to sev 2.
> The first thing posted was "please send us the following stuff"...
>
> All of which I had already uploaded.
>
> heh.
>
> more to come...

Typical for Oracle Support. My "conversations" typically go like this:

Me: I have a problem. I'm pretty sure that it is not X because if I do operationA and operationB, I can prove it is not X. Oracle Support: Have you tried to do operationA? That might fix your problem.
Me: If you've read my Service Request, you can see that I already tried operationA but I still have the problem. OS: Can you send me a copy of the Alert Log? Me: The alert log was already uploaded, as you can see, the only thing in the Alert Log are log switches. What does that have to do with X? OS: Researching your problem....
(3 days pass)
OS: Have you applied patchset a.b.c.d? There is a bug which appears to address your problem and it is fixed in that patchset. Me: It should be obvious from the form that I filled out to open this SR that I have applied that patchset. In fact, I am one patchset above that one!
OS: Researching your problem...

3 more days pass and I typically employ a workaround to get things up and running.

I once had Support ask me more than a month after I opened a SR to send them more recent trace files. Apparently, the trace files I sent to them when I opened the SR were not "fresh" enough. I uploaded the same exact trace files as I initially had and they were able to use those! Nice!!!

Cheers,
Brian

-- 
===================================================================

Brian Peasland
dba_at_nospam.peasland.net
http://www.peasland.net

Remove the "nospam." from the email address to email me.


"I can give it to you cheap, quick, and good.
Now pick two out of the three" - Unknown
Received on Wed Sep 27 2006 - 13:23:17 CDT

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