Re: SOS - the day after migrating to Oracle 9.2

"Alex" <Nomail_at_home.com> wrote in message news:3mtko0960qd54ttkuv2nkidi3830idd5kb_at_news-east.newscene.com...
> That's the official support policy.
>
> regards
>
> Alex

Which is what I said: known Oracle problems they will always patch and fix, so not a surprise that they sent you a patch for a LGWR bug. But regarding an interaction between VMware and Oracle, forget it: unless you can replicate on a real machine, they will refer you firmly back in VMware's direction.

So now you have the answer to your original post:

What happens when you rebuild your entire database onto a physical machine? Does it still get slow and unusable above 400 users? If so, it's an Oracle problem, and they will look into it and patch it. If not, then talk to the people from VMware.

All you have to do to find out is rebuild your entire production database onto a physical machine. Shouldn't take long.

:-)
HJR
>
>
> Note:249212.1
>
> PURPOSE
> -------
>
> Customer Direction for our Support of VMWare by Oracle Support
> Services
>
> SCOPE & APPLICATION
> -------------------
>
> For Customers running Oracle on VMWare. No limitation on use or
> distribution.
>
>
> Support Status for VMWare
> -----------------------------
>
> Oracle provides support of the Oracle Stack when running on a VMware
> vitual machine in the following manner. If a problem arises and it is
> a known Oracle issue, Oracle support will recommend the appropriate
> solution. If that solution does not work, the issue will be referred
> back to VMware for support. If the problem is determined to be an
> unknown
> Oracle issue when running on a VMware virtual machine, the issue must
> be
> reproduced on a physical system by the customer or VMware before a bug
> will be submitted to Oracle Development for resolution. All issues
> which
> are determined to be VMware specific will be referred back to VMware
> for
> support.
>
>
>
>
> On Thu, 04 Nov 2004 03:23:05 GMT, Mark Townsend
> <markbtownsend_at_comcast.net> wrote:
>
>>Alex wrote:
>>
>>>
>>> We did not have any problem to open a tar with oracle an receive a
>>> patch for a lgwr issue - so much for the support.
>>>
>>
>>Alex - just to re-iterate - VMWare is NOT a supported platform for
>>production Oracle environments, and it would be wrong of you to imply it
>>was, and that Oracle knowingly provided support.
>
Received on Thu Nov 04 2004 - 14:21:21 CST