Re: SOS - the day after migrating to Oracle 9.2

That's the official support policy.

regards

Alex

Note:249212.1

PURPOSE

Customer Direction for our Support of VMWare by Oracle Support Services   

SCOPE & APPLICATION

For Customers running Oracle on VMWare. No limitation on use or distribution.    

Support Status for VMWare

Oracle provides support of the Oracle Stack when running on a VMware vitual machine in the following manner. If a problem arises and it is a known Oracle issue, Oracle support will recommend the appropriate solution. If that solution does not work, the issue will be referred back to VMware for support. If the problem is determined to be an unknown
Oracle issue when running on a VMware virtual machine, the issue must be
reproduced on a physical system by the customer or VMware before a bug will be submitted to Oracle Development for resolution. All issues which
are determined to be VMware specific will be referred back to VMware for
support.

On Thu, 04 Nov 2004 03:23:05 GMT, Mark Townsend <markbtownsend_at_comcast.net> wrote:

>Alex wrote:
>
>>
>> We did not have any problem to open a tar with oracle an receive a
>> patch for a lgwr issue - so much for the support.
>>
>
>Alex - just to re-iterate - VMWare is NOT a supported platform for
>production Oracle environments, and it would be wrong of you to imply it
>was, and that Oracle knowingly provided support.
Received on Thu Nov 04 2004 - 12:43:06 CST