Re: Effects of framentation

From: Daniel Morgan <damorgan_at_x.washington.edu>
Date: Thu, 29 Jan 2004 22:13:58 -0800
Message-ID: <1075443177.236733@yasure>

Paul wrote:

> damorgan_at_x.washington.edu says...
>
>
>

>>You mean you got someone that spoke understandable English? Maybe things 
>>are getting better.  ;-)

>
>
>
> I read somewhere that in some call centres in India, the operatives are
> actually encouraged to take on an American (or British) persona - i.e.
> "<Assume appropriate accent> Hi, I'm <insert English name>, how may I
> help you?", and if asked about personal details, to actually have a life
> history "I'm Marsha from Des Moines, and wasn't last night's football
> result <good/bad/indifferent (depends on caller locale)>?".
>
>
> Paul...

I might even believe it if I could understand them. Too often these days I can't. They may be skilled, they may not be, I certainly can't understand them well enough to tell the difference.

Mark ... is anyone paying attention?

-- 
Daniel Morgan
http://www.outreach.washington.edu/ext/certificates/oad/oad_crs.asp
http://www.outreach.washington.edu/ext/certificates/aoa/aoa_crs.asp
damorgan_at_x.washington.edu
(replace 'x' with a 'u' to reply)

Received on Fri Jan 30 2004 - 00:13:58 CST