Re: Effects of framentation

From: Paul <paul_at_not.a.chance.ie>
Date: Fri, 30 Jan 2004 00:32:55 -0000
Message-ID: <MPG.1a83b3cc664a020c9898bd@news1.eircom.net>

damorgan_at_x.washington.edu says...

> You mean you got someone that spoke understandable English? Maybe things
> are getting better. ;-)

I read somewhere that in some call centres in India, the operatives are actually encouraged to take on an American (or British) persona - i.e. "<Assume appropriate accent> Hi, I'm <insert English name>, how may I help you?", and if asked about personal details, to actually have a life history "I'm Marsha from Des Moines, and wasn't last night's football result <good/bad/indifferent (depends on caller locale)>?".

Paul...

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Received on Thu Jan 29 2004 - 18:32:55 CST