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Joel Garry wrote:
<snipped>
> So I think from O's point of view, it makes sense to have front-line support as
> cheap and voluminous as possible - anyone with a serious problem will
> make it past the frontline, since they have an emotional/financial
> investment in getting the problem solved.
>
> jg
> --
> @home.com is bogus.
> http://www.signonsandiego.com/news/uniontrib/sun/metro/news_1mi16ebay.html
There's a word for thinking like that: Short-sighted.
-- Daniel Morgan http://www.outreach.washington.edu/ext/certificates/oad/oad_crs.asp http://www.outreach.washington.edu/ext/certificates/aoa/aoa_crs.asp damorgan_at_x.washington.edu (replace 'x' with a 'u' to reply)Received on Tue Nov 18 2003 - 15:55:40 CST