Miss Cleo (the telephone "psychic") can't even do that well. (she should be
calling you just before you think about calling her. <grin>)
Jim
--
Replace part of the email address: kennedy-down_with_spammers_at_attbi.com
with family. Remove the negative part, keep the minus sign. You can figure
it out.
"Burton Peltier" <burttemp1REMOVE_THIS_at_bellsouth.net> wrote in message
news:uoAJa.11783$mS2.2531_at_fe04.atl2.webusenet.com...
> I also experienced the round-the-clock support assistance on a down
> production system on another problem back in 1998 .
>
> Anyway, the main reason I mentioned the more recent experience below was
the
> timing of the entry of the iTAR and then a call on my cell phone from an
> Oracle analyst.
>
> I entered the iTAR ... providing supervisor contact numbers for a down
> production system category. Made a quick call which took 1 minute. While
> walking down the hall to the Sysadmin's office, my cell phone went off
with
> the call from Oracle. I was shocked that I got the call that quick!
>
> The time from entry of the iTAR to the time of a call was like 2 to 3
> minutes.
>
> I don't see how you could get much quicker than that .
>
> --
>
> "Jim Kennedy" <kennedy-down_with_spammers_at_attbi.com> wrote in message
> news:QUwJa.110236$YZ2.279051_at_rwcrnsc53...
> > I have to echo Burton's experience with Oracle. At one point I worked
for
> a
> > small start up. We used Oracle in our application and we were
> encountering
> > a serious bug. (crashed the server randomly) If we did not fix the
defect
> > then we were out of business. I worked with Oracle support round the
> clock
> > and around the world. They were nothing if not professional and
helpful.
> > It was a complex problem but we were able to find that it was in the
RDBMS
> > code. Also they went to great lengths to assist in narrowing the
problem
> > down so they could reproduce it. They even loaded our system at their
> > support center and were finally able to reproduce the problem. 4 hours
> > later I had a patch. That is service.
> >
> > Same type of problem with MS. They went to great lengths to explain to
me
> > that it was clearly in our code. I was able to reproduce the problem in
> MS
> > only applications. (word and excel) At that point they said it might be
> > fixed in the next release. (no bug number, no idea when it would be
fixed)
> > We switched to another word processing package that didn't leak memory.
> >
> > Jim
> >
> > --
> > Replace part of the email address: kennedy-down_with_spammers_at_attbi.com
> > with family. Remove the negative part, keep the minus sign. You can
> figure
> > it out.
> > "Burton Peltier" <burttemp1REMOVE_THIS_at_bellsouth.net> wrote in message
> > news:E4wJa.42240$T37.39167_at_fe05.atl2.webusenet.com...
> > > I HAVE contacted Oracle support MANY times in the past 12 years. BTW
...
> I
> > > know this number of years doesn't make me (or anyone) an expert on
> > anything
> > > about Oracle.
> > >
> > > If you say you have a down production system , you get un-believe-able
> > > support, in my opinion.
> > >
> > > If you say you have a problem with a bug, the response has been
> > reasonable,
> > > in my opinion.
> > >
> > > You say you have a tuning problem, they rightly tell you to contact
> Oracle
> > > Consultants (at an extra cost) because you won't spend the time to
tune
> > your
> > > system and want someone to do it for you.
> > >
> > > One recent experience... I logged an iTAR saying I had a down
production
> > > system and had lost all copies of all REDO logs ... hoping someone
could
> > > pull off a miracle and help me. Of course, they just talked me thru
> doing
> > a
> > > point in time recovery applying all the available archived logs and we
> > only
> > > lost about an hour of work.
> > >
> > > Note: Please no one lecture me about REDO mirroring... back then I had
4
> > > groups with 2 members each and each member was on a Raid simple
mirrored
> > > disk separate from the other group member. We had a strange UPS
problem
> > that
> > > cause the "lights" to flicker about 20 times in 10 seconds. Burnt 5
out
> of
> > > 12 disks in a RAID array (4 for 2 simple mirrors). Since then, I have
> > moved
> > > the Oracle multi-plex 2nd member to a separate RAID array in the
> unlikely
> > > (but obviously possible) condition of losing all mirrored multi-plexed
> > REDO
> > > logs. I am considering adding a 3rd member on a new RAID array we just
> > > added.
> > >
> > > Hmmm... I have no idea, but I wonder how does that free software
handle
> a
> > > situation like this ?
> > >
> > > Also, isn't Oracle license exactly the way you describe it TODAY. I
> think
> > > anyone is free to develop/evaluate any Oracle software for free - so,
no
> > up
> > > front license cost.
> > >
> > > You have to pay for support/license when you want to deploy your
> > application
> > > using Oracle software ... I call this support costs. And , you pay
for
> > > knowledge when you buy a license because with the license, Oracle
> support
> > > DOES help.
> > >
> > > --
> > >
> > > "Keith" <nospam_at_nospam.com> wrote in message
> > > news:vfd24qpna8pk1f_at_news.supernews.com...
> > > > I am not a sales-person for PGSql. I have been using Oracle for
> about
> > > > 10 years - since Oracle7. Today it is too costly and dangerous to
deal
> > > > with Oracle. I am just tired of all the lemmings going out and
buying
> > > > Oracle and destroying competition and creating a situation that
leads
> to
> > > > another Microsoft-like monopoly. Prices go sky-high, quality goes
down
> > > > (call support and you will know what I mean) and the company that is
> > > > left, rides our collective a*ses and dictates what we can do.
> > > >
> > > > Paying for software licenses will go the way of button-down shoes.
> Pay
> > > > for integration, support and knowledge but don't blow money on
> > > > seat-licensing.
> > > >
> > > > Burton Peltier wrote:
> > > > > Sounds like you forgot to ask for your change in that deal ... who
> in
> > > their
> > > > > right mind pays $40,000 per cpu ? Not us and nobody I have ever
> > talked
> > > to.
> > > > >
> > > > > One day Oracle (for databases) and Microsoft (uhhh.. too damn
much)
> > will
> > > > > fall from their current market dominance and hopefully (but not
> > > necessarily)
> > > > > be replaced by better products.
> > > > >
> > > > > But, free (initial cost only) software will not necessarily be the
> > > winner...
> > > > > just because the initial cost is free. They will need to make a
> better
> > > > > product or have better "sales" people .
> > > > >
> > > > > So far your sales pitch isn't going too far for me either.
> > > > >
> > > >
> > >
> > >
> > >
> >
> >
>
>
>
Received on Mon Jun 23 2003 - 09:46:26 CDT
