"Telemachus" <telemachus_at_ulysseswillreturn.net> wrote in message
news:CWmAa.15138$pK2.21221_at_news.indigo.ie...
> Fully agree with Tim.
>
> Point 1 : when making a support call can it be assumed I'm intelligent ?
> <ha ! don't answer>
>
> Point 2: when reporting a problem can it be assumed the problem is
occurring
> and that whether or not it happens on support's system is a minor issue
>
> Point 3 : when they moved certain UK Oracle support to the sub-continent
> what happened to the man-years of experience from the UK teams ? Did they
> get relocation ? Do the Indian employees enjoy salary and benefits
> comparable to Redwood ?
The first two are excellent points, I wish a little bit that all DBAs would
apply them to both their user base and their management as well though. As
far as point 3 goes it might be reasonable to compare standards of living
between the two geographically separated teams rather than straight monetary
comparisons.
--
Niall Litchfield
Oracle DBA
Audit Commission UK
*****************************************
Please include version and platform
and SQL where applicable
It makes life easier and increases the
likelihood of a good answer
******************************************
Received on Mon May 26 2003 - 08:44:16 CDT
