"Jim Kennedy" <kennedy-down_with_spammers_at_attbi.com> wrote in message news:<iwIza.957785$3D1.563953_at_sccrnsc01>...
> I've seen such questions when the customer wants the tar to have A1 top
> priority. That is you are asking Oracle to work on this tar around the
> clock (world wide) because the problem is of such import that it is having a
> significant impact on your business. In such situations you must supply the
> phone numbers of two people who are going to work on the problem with
> Oracle. Often they will ask for a letter of impact from a senior level of
> management while they work on the problem.
Yes, I can understand those questions, If I have wanted a big priority
attached to this. However, I just want to have my problem solved. I
have no problem with waiting week or two. I would never expect that I
need a business case for solving problem via paid support. :-(
--
Dusan Bolek
Received on Mon May 26 2003 - 03:26:25 CDT
