Re: Oracle screws up Sun host

From: Rick Denoire <100.17706_at_germanynet.de>
Date: Tue, 22 Apr 2003 13:58:17 +0200
Message-ID: <89aaavc42i7314oc9a02j7bieq7u868afd@4ax.com>

"Michael Vilain <vilain_at_spamcop.net>" wrote:

>> >It's probably best that you resolve those ORA-0600's with oracle
>> >support.
>>
>> I used Oracle support once. It was enough. It is a waste of time.
>
>And pissing and moaning to _us_ is helpful?

I did not think you were so sensible concerning negative opinions about Oracle Support. Again, I admit that my experience concerning support with this particular company is, at best, very limited.

But let me recall the last two cases - exactly the last two cases - when I requested support from other companies.

A Dell Server, certified to be used with Redhat AS2.1 and Oracle 9i, suddenly showed problems after putting 2 GB of additional RAM into it (so a total of 4 GB was used). Dell sent me to Redhat. RedHat argued that since I did not update the kernel and packages (the host was 4 months old) I do not qualify for support (in a previous problem with the same server, the OS hat to be fresh reinstalled because RedHat was arguing that since we updated things, they are messed up, of course). RedHat closed the case without any valuable help.
Three weeks ago, only after mentioning that next time our lawyer would be involved, Sun sent a technician to fix a problem that they caused 16 months (!) ago (Tapes in a HSM system were deleted due to a configuration error in a complex script they were payed for, besides: Gold Contract).

These are only two examples. The list could be much, much longer. The only difference is that some companies are *willing* to help, others aren't, and none of them really does.

>Are you more interested in getting help to fix your problem or
>complaining to us about it?

I am not complaining about it. I just happened to answer to a proposition to require Oracle support. As a matter of fact, I accepted that support works that way (whichever company) and will try to solve problems myself, perhaps with your help in this forum. Call it resignation if you want. The "emotional" implications are non-existent in my case.

Bye
Rick Denoire Received on Tue Apr 22 2003 - 06:58:17 CDT