Re: Database Performance Metrics - What to use?

Resolution time from raise to customer satisfaction for issue fixing.

Number of open issues; number of closed issues and so forth.

Sorry if they're not buzzwords.
"buckeye234" <member13594_at_dbforums.com> wrote in message news:2639295.1047564932_at_dbforums.com...
>
> What Performance Metrics are generally used to show to non-techincal
> upper management how databases are performance. Using the latest
> buzz-words, I need to provide Key Performance Indicators, in the form of
> somewhat generic graphs, to show how the database group is providing
> quality customer service.
>
> My quandry is what metrics are generic enough across all types of Oracle
> databases (DSS, OLTP, DW, etc) that they provide real indications of
> how the databases are performing. Obviously, uptime is a no brainer.
> After that, my imagination fails me. Using the various Hit Ratios, I
> feel, aren't true indicators.
>
> I'm sure other people report on database performance and I am wondering
> what you use. If you can, please let me know your thoughts.
>
> Thanks.
> Patrick
>
> PS. We use versions of Oracle from 7.3 to 9.2. We run on Windows,
> Solaris and AIX.
>
> --
> Posted via http://dbforums.com
Received on Thu Mar 13 2003 - 10:03:17 CST