Peter van Rijn wrote:
>>>You are correct. However, when I worked as an Oracle consultant for a
>>>very brief time (didn't like the 100% travel), every consultant was
>>>given a Toshiba laptop loaded with Oracle-supplied tools and utilities
>>>... and guess what we found in one of the folders on that laptop?
>>>
>>>Yes, it is a Support tool ... but we all knew what it was and what it
>>>was suposedly capable of doing. And if I had used it to rescue a
>>>customer's data ... well, let's just say that my upline manager would
>>>have received a bonus on his next paystub ... and wouldn't have been
>>>very willing to split hairs over who officially "owned" the code. I
>>>never did use it, however, so I can't speak for its real-life
>>Well, it's never been on any laptop Oracle gave me, so I think SUpport
>
> must have
>
>>fgound out about it and pulled it back. Probably more important is the
>>realization people should have that this tool is an absolute last resort,
>>there are multiple other ways of getting data back before resorting to
>
> DUL.
>
>>And yes, Bernard still works in Support.
>>
>
> I worked for three years for Support in The Netherlands and we didn't get
> DUL on our (Dell!) laptops either. I don't think there has ever been an
> official policy of providing the tool to every Consultant.
> If ever DUL was needed by a customer one of the Support analysts would take
> it to the customer, use it and remove it from the system again.
>
> Peter
Maybe you had to work for Harvey Hirshkowitz in the San Diego office
about 5 years ago. But then, DUL's location was pointed out to me by
another consultant in the Boston office when I was back there on an
assignment. But maybe I wasn't clear in my earlier post ... I didn't
mean to say it was available to *every* consultant. I inherited an old,
clunky laptop from a more senior consultant, who had just received a
newer model. Perhaps he, rather than Oracle, had loaded it.
Maybe I should also admit that I don't know everything. After all, you
should have seen some of the "consultants" who were in my office ...
their expertise was somewhat on the slim side. Oracle consultants fill
out a skills assessment. I remember saying I knew a little bit about
SQL*Loader at the time. Harvey told me that was enough to go out to a
customer site and pretend to be an expert. The customer knew more than I
did ... not a pretty sight. But Harvey didn't like his consultants
sitting on the bench ... it affected his bonus (mine too) ... so he sent
us out on assignments even if we only knew a smidgen about the subject.
Received on Wed Jan 08 2003 - 10:26:55 CST
