Re: Oracle Support Experiences

From: Thomas Jegen <thomas.jegen_at_nospam_siemens.com>
Date: Mon, 11 Mar 2002 12:42:43 +0100
Message-ID: <3C8C9833.62FFD6C9@nospam_siemens.com>

Hi everybody

My experience in Switzerland is that the local support center is quite good. So when you open a TAR by phone you normally get an answer within a reasonable time.

On the opposite the support via Metalink doesn't reach the quality of the local Swiss support by far. Either the TARs are lying around for days or you get answers wich indicate the support staff didn't even understand what your question was.

Apart from that my general feeling is, that the support for the RDBMS on common platforms is quite ok, whereas support for other products (e. g. IFS), seems to be overstrained.

Thomas

-- 


 
_______________________________________________________________________
Siemens Switzerland Ltd, Software House, ES 41
Thomas Jegen, Software Engineer
Albisriederstrasse 245, CH-8047 Zürich
Phone +41 585 583 438, Fax +41 585 545 340 
mailto:thomas.jegen@siemens.com, Internet: http://www.siemens.ch/

Important Note: This e-mail may contain trade secrets or privileged,
undisclosed or otherwise confidential information. If you have received
this e-mail in error, you are hereby notified that any review, copying
or distribution of it is strictly prohibited. Please inform us
immediately and destroy the original transmittal. Thank you for your
cooperation.

Received on Mon Mar 11 2002 - 05:42:43 CST