Re: Quality of response to TARs

From: Martin Laslett <veertje_at_ihug.com.au>
Date: Sun, 22 Apr 2001 13:46:15 +1000
Message-ID: <9btk33$mcu$1@bugstomper.ihug.com.au>

My favorite part of dealing with Metalink people is how I get a call within two hours of logging an i-TAR, and a basic (usually irrellevant question) asked.

i.e

M/link:    "Has this ever happened previously?"
Me:        "No"
M/link:    "OK - I'll continue investigating and get back to you"

Now Mr/Ms MetaLink is happy because they've met some sort of initial response time required for internal (maybe external as well?) reporting, and I have to wait two more days for a vaguely helpful response.

Credit where it is due - 95% of the time I get the answers/help I require - but it just takes days to get there!

Cheers,
Martin Laslett Received on Sat Apr 21 2001 - 22:46:15 CDT