Re: ORACLE SUPPORT SUCKS!!!!!!!!!!!!1

A little hint:
Once your ITar is recorded and you have a tar #, use the phone for further contacts...

"David Van Zandt" <dvanzandt_at_iquest.net> wrote:

>If you will permit a dissenting opinion; your actual results may vary.
>
>I too dislike the "new and improved" service, and some (as in any
>organization) have a better attitude than others. It's been my experience
>that, for the most part, I am finding answers to my non-critical questions
>in the knowledge base -- without the hassle of phone tag. Secondly, I have
>found that my production-server calls are handled more readily than before.
>I appreciate their effort to control costs, as I have to weigh how to
>allocate my limited budget. We talked with Legato about after-hours (gold)
>support, and were quoted a four-fold increase (on which I passed).
>
>I concur with Robert that their notification method could be more
>dba-friendly -- I presume that his tars request notification by e-mail
>rather than phone, etc. I sometimes request a phone callback, and that
>seems to never happen.
>
>Members of the IOUG may, and should, direct these kinds of problems to the
>officers' attention; I feel there is some significant clout there that
>exceeds my individual nasty-grams to Metalink feedback.
>
>"RP" <rpdata_at_cyberus.ca> wrote in message news:3a6b04ae.7589825_at_news...
>> my .02
>>
>> As far as rudeness goes, I haven't experienced much of it... BUT,
>> ITARS are total nuissance and waste of time.. I just stay away from
>> it... Wonder how much $$$ they've saved?
>>
>> I keep in touch with a lot of DBA's on a weely basis and they ALL
>> wish it would just go away... It sure was a treat when we used to
>> actually talk to someone over there...
>>
>> OH and how about the ITAR email...'your tar has been updated'...OK,
>> so here we go, logon to Crapalink, review the tar..OH, they want more
>> trace files....their delay tactics just kill me... BTW, why not send
>> the update via email in the first place rather then just a message
>> saying it's been updated?
>>
>> Robert
>>
>>
>>
>> On Fri, 19 Jan 2001 16:38:18 GMT, oracle_man <rheadric_at_organic.com>
>> wrote:
>>
>> >Oracle support has now become the worst piece of crap in the industry.
>> >ITARS are fucked, and the people are now rude.
>> >
>> >Fuck em! I'll start reviewing different database vendors from here
>> >forward.
>> >
>> >cheers
>> >
>> >
>> >
>> >--
>> >Rights? You want rights?
>> >I'll give you so many rights you'll beg for a left.
>> >
>> >
>> >Sent via Deja.com
>> >http://www.deja.com/
>>
>
  Received on Mon Jan 22 2001 - 09:45:48 CST