Re: SQL Server 7/2000 vs Oracle 8i

Yes, but you generally have to wade through a lot of incompetent people before you get an answer - if you get one at all. Based upon my experience out of 10 calls I actually got a correct answer only once. We actually got them to reverse charges in two cases as they had no idea what the real problem was. Basically MS support is my absolute last resort when solving a problem.

Rich

Phil wrote in message <39bbba5f.1056358_at_news.mindspring.com>...
>Does Microsoft let you call without "hammering you" into using their
>web-site? Oracle really gets "testy" if you call with a
>non-emergency. They want everyone to use their website (MetaLink).
>
>I don't like MetaLink. Your mileage may vary.
>
>On Fri, 8 Sep 2000 20:50:29 -0400, "Michael D. Long"
><lead_dog_at_bellsouth.net> wrote:
>
>>
>>Just wanted to second your opinion on the staff
>>at Oracle Support. The teams I've worked with
>>have not only been technically competent, but
>>were 100% committed to resolving the problem.
>>
>>This isn't to say that there aren't good people
>>at Microsoft, but it takes longer to get through
>>to them, and you have to wade through ranks
>>of people who are little more than attendants
>>answering the phone.
>
Received on Mon Sep 11 2000 - 05:29:50 CDT