Hi Greg,
Dont feel bad. I had the same experience with Oracle/Metalink support.
It took me about a month to set everything up. They never return your
phone calls. I had to go through 4 different sales support personel to
get my CSI number. Once instant, I was put on hold for more than an
hour. Hang in there, you'll get your semi oracle support soon enough
even though you paid for the premium support. S.
"Greg Strylewicz" <gstry_at_u.washington.edu> wrote in message
news:8lhrh4$803e$1_at_nntp6.u.washington.edu...
> I've been trying for literally a month to register my CSI number using the
> Metalink site - I constantly get refused - bad CSI number or country.
I've
> emailed Metalink a dozen times over the last month and have yet to receive
a
> single acknowledgement. I've called Oracle directly (they confirmed that
my
> CSI and country were correct) and they said to continue emailing Metalink
> and that they have been a little busy lately. To top it off, all of my
> products fell off of my other CSI so I have very limited support and
cannot
> create a TAR without calling. Is my experience unique or are other people
> receiving this level of customer support?
>
> Greg
>
>
Received on Mon Jul 24 2000 - 00:00:00 CDT
