Re: Oracle Support, How bad is it?

Actually, I normally get reasonably good response but it helps to know the system.

1. Don't wait until you are frustrated with a problem before calling
2. Call back and ask for a duty manager. One good way of getting human (rather than voice mail), is to screw up your CSI # when you first log in. This will bounce you to the Call Response Group (normally the last place you want to be). Then ask for a duty manager, this will usually result in speaking to somebody in person (get the name). I don't use this tactic a lot as normally they do get back to me, but occasio0nally it helps.

What is your "Serious problem" Received on Tue Jul 01 1997 - 00:00:00 CDT