Re: customer support identifier

From: Geoff Muldoon <geoff.muldoon_at_trap.gmail.com>
Date: Mon, 7 May 2007 17:02:37 +1000
Message-ID: <MPG.20a97a1b6f35b1d2989933@news.readfreenews.net>

kalai says...
> > It should be on the invoice for your Oracle Support contract.
> >
> > Metalink is for bugs, TARs etc. and is for Oracle paid support customers
> > only.
>
> i am working with a reputed company. they must be using the licensed
> product. since i am a developer here is there any possibility of
> knowing the cis from my system i.e client or whether the cis will be
> in read me files or i have to contact the admin.

There is no way of identifying the CSI from your software installation, at either the client of server level.

At least one person (normally the DBA) in the company should have an "admin" metalink account (setting certain metalink permissions for other company account holders) for the CSI and you probably shouldn't be asking for a metalink account with consulting the DBA anyway.

If you're only a developer, you may only need OTN not metalink.

Geoff M Received on Mon May 07 2007 - 02:02:37 CDT