Re: Anyone have influence inside Oracle's Metalink organization?

Tom -

Thanks for your assistance. A fellow from Orlando called this morning to help me with my specific problem. I am new to my group, and the CSI situation is a bit confused. It turns out that every CSI that I was trying expired last fall before I came on board here.

My bigger concern was the apparent lack of attention to this email account. The fellow maintains that the email "slipped through the cracks" after checking his queue for the specific day that I sent it. Okay. I'll buy that once. But I hope that it doesn't happen again. My experience in the Oracle Support Services organization tells me that stuff like this is just a bit too common, unfortunately.

Anyhoo, we'll press on and get our CSI situation resolved. General advice to all: If you're having difficulty with your Metalink registration, make a fuss with the people at mlsrv_us_at_oracle.com and/or essrv_us_at_oracle.com. Oracle is largely a service company, and in spite of its imperfections, the good people there want to do their very best for their valued customers. Trust me - they want to know where they've made mistakes and how best to correct them. I've been there.

End of sermon.

Thanks,
TG

Thomas Kyte wrote:

> In article <3CA8C5F1.BF77FE9C_at_noaa.gov>, Thomas says...
> >
> >Folks -
> >
> >Several weeks ago, I attempted to create a new Metalink account.
> >I tried to create said account under any of six CSIs that I have
> >access to. No luck. The Metalink error page directs me to write
> >to mlsrvus_us_at_oracle.com, and I did so. I suppose that I shouldn't
> >be too surprised, but no response at all came from the nice people at
> >Oracle. I saw this sort of thing often when I was an Oracle
> >employee.
> >
> >Do you or anyone you know have influence within Oracle's Metalink
> >organization? I even wrote to the head honcho at Metalink (Dave
> >Muirhead, the last I knew), but he too ignored me.
> >
> >If possible, could you please ask the people you know at Oracle to
> >please monitor their mlsrvus_us account? What's the point of
> >offering the address on a publicly accessible page if it's simply
> >ignored?
> >
> >Thanks,
> >Tom
> >
> >=====================================================
> >Thomas Gaines
> >Professional Research Assistant / Senior DBA
> >CIRES, NGDC/NOAA
> >303.497.3798 (office)
> >303.912.1241 (cell)
> >thomas.gaines_at_noaa.gov
> >=====================================================
> >
> >
>
> I'll look into this. I'll make sure someone contacts you one way or the other
> (pretty daring putting your phone numbers out here...)
>
> --
> Thomas Kyte (tkyte@us.oracle.com) http://asktom.oracle.com/
> Expert one on one Oracle, programming techniques and solutions for Oracle.
> http://www.amazon.com/exec/obidos/ASIN/1861004826/
> Opinions are mine and do not necessarily reflect those of Oracle Corp
Received on Tue Apr 02 2002 - 11:33:48 CST