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n-litchfield_at_audit-commission.gov.uk (Niall Litchfield) wrote in
<3c8731a8$0$237$ed9e5944_at_reading.news.pipex.net>:
>"David W. Fenton" <dXXXfenton_at_bway.net> wrote in message
>news:91C9D2B00dfentonbwaynet_at_news-server.nyc.rr.com...
>> Put another way, MS is not the only large company that plays
>> games with its technologies to reduce their customers' choices.
>
>of course not, all companies prize customer retention for obvious
>reasons.
Creating poorly performing drivers for standard interfaces in order to force customers to use a proprietary tool is not a "customer retention" strategy. Well, it wouldn't be for me. It's precisely the kind of thing that would drive me to purchase from a different company entirely.
That would make it a "customer attrition" policy.
-- David W. Fenton http://www.bway.net/~dfenton dfenton at bway dot net http://www.bway.net/~dfassocReceived on Thu Mar 07 2002 - 17:43:44 CST