We would like to use inbound PO EDI transactions to create service requests.
Has anyone done this? I found and read a white paper on data flow from Order
Entry to Service and back again, NoteId 118171.1, but I do think this
address ours needs. Unless I am incorrectly interperting the article, the
actual service request is not created from order entry, but that the install
base information is populated so that a service request can be created. Is
that an accurate statement? If this is true, is it possible to use an
inbound PO transaction to create a service request, and how can that be
done? If EDI/E-commerce gateway can not be used, has anyone created a
customization or extension to create service requests. Any assistance is
much appreciated.
Module: Oracle Field Service
Version: 11.5.5
Received on Wed Jan 16 2002 - 12:19:34 CST
