Re: SQL Server 7/2000 vs Oracle 8i

<tandym_at_hotmail.com> wrote in message news:8pbgmj$h3n$1_at_nnrp1.deja.com... ...
> TO get the same amount of [Microsoft] support as a Premium Support
> Package for Oracle, the cost was... I think my company paid something
> like $25,000 or was it $250,000? And for Oracle - it was only $4996
> for 24 x 7 unlimited calls. SIGNIFICANT difference if you ask me.

Flat rates for 24 x 7 support means about as much as AOL giving away 800 hours in one month of service. You're never going to really use that much. Keep in mind that Microsoft's model of support for the enterprise relies heavily on their Solution Provider Network and/or their Certified Support Centers. They really have a different support model than Oracle so it is difficult to compare the two fairly.
...
> And any microsoft tech i have ever talked to is about as good as the
> worst of the oracle support reps. And the oracle reps who are better
> than that can be very very good. You may only call MS Support 3 - 6
> times a year - but that's perhaps because you already know more than
> any of their help desk people... that seems to be the case with me.
> Anyhow, we are talking about entry-level administrators and users here -
> not veterans. They will be using support A LOT.
...
Entry level Admin's and users are calling Oracle support? Is this on bugs or "how do I do this" type questions? There is real cost to an organization if their people are having to call "how do I do this" type of questions into a company. It could be there are other issues at play here that are being patched by high levels of support calls. I know when I was once in a support role for clients if I received too many "how do I do this" type questions it was time to get some people to a training class. ...

> In which case, oracle doesn't care what web server you use. You can
> use IIS or iPlanet or even spend the big bucks for their internet
> server.
>

...

I don't believe Microsoft SQL Server cars what web server you use either. Microsoft has continued to support a variety of access methods to the SQL Server. It's only issue in that regard is that the database server itself will only run on NT. But since Microsoft builds NT, I guess I can't really hold that against them. Do you think that if Oracle owned Unix that Oracle would continue to run on multiple other operating systems? (Only if the user base remained) Received on Mon Sep 11 2000 - 09:52:05 CDT