Re: Desperate plea for help

Some thoughts:

1. Get a network consultant in with a packet sniffer to check on the possibility that packets are being dropped.
2. That the "program intermittently fails to execute certain tasks", but other tasks are performed reliably, suggests a program problem. Of course a network problem is still a strong possibility.
3. Ask for a list of other companies that are using this product. Call individuals on that list. Determine if they are also having problems.
4. While you are talking with persons on the vendor's list, make sure you know their network environment: NT4/Netware/SPX, Unix/IP, NT4/IP, etc.

We have a product that works fine in an IP environment, but has problems when running on an IPX/SPX network.

HTH dcho_at_mail.arco.com wrote in message <749lfu$u93$1_at_nnrp1.dejanews.com>...
>I am in charge of implementing an off-the-shelf ODBC front-end program with
>Oracle as the backend database. The program intermittenly fails to execute
>certain tasks and now I might be sandwiched between two vendors neither of
>whom is willing to take serious responsibility (how typical).
>
>The vendor of the ODBC front-end program claims that the problem is
>environmental and that the server either "drops or ignores the requests due
to
>packet failures." And although I haven't apporoached Oracle about it, I
doubt
>that they will lift a finger to help me troubleshoot the server's ODBC
>connectivity issues with an obsecure front-end program from an obsecure
vendor
>(please email me if you want to know more about the program).
>
>As a starter, I have one question: Does the server maintain a log of ODBC
>requests from clients? If so, where can I find it (Note that I am not an
>Oracle expert, so please be gentle in your response)
>
>I now find myself at the end of the rope. This vendor does not provide
>technical support for Oracle, so they tend to place all blame on the
backend
>database whenever elusive problems arise. Your help will be greatly
>appreciate it.
>
>From Very Frustrated
>
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Received on Sun Dec 06 1998 - 12:06:17 CST