US-NJ-!!!VIRTUALLY VISUAL!!! - COLTON-TB

US-NJ-!!!VIRTUALLY VISUAL!!! - COLTON-TB Be the Lead Analyst with this Prominent Brokerage Company’s Virtual Call Center. Lead a team that will develop and install a Service Request tracking system that will be used to support work flow in a virtual call center environment. The system will allow an agent taking a call to open an inquiry which will then be routed to the appropriate back office area for resolution. While inquiries are open they will be monitored by the system to ensure timely completion. Various escalation and alarm procedures will be put in place to aid in the management of this work.

QUALIFACTIONS
Data Modeling Experience
Visual Basic for prototyping
Any Reporting Packages
Oracle would be a plus

• PLEASE NOTE IF YOU ARE SENDING A RESUME ATTACH THE DOCUMENT IN WORD FORMAT*** CONTACT: Tyra Baines COLTON INFORMATION TECHNOLOGY, INC. 63 WALL STREET, SUITE 2901 NEW YORK, NY 10005 PHONE: 212-248-9700 FAX: 212-509-1633 E-MAIL: effyo_at_aol.com Compensation: OPEN Please visit us at: http://www.coltonexec.com

xcoltonx Received on Fri Apr 11 1997 - 00:00:00 CDT