Re: Oracle tech support experience?

In article <54tf1c$5d9_at_nntp1.u.washington.edu> philt_at_u.washington.edu (Le-Chin Eugene Liu) writes:
>Can nettters in the Oracle world share your experience on their
>tech support please?
>
>I have a tough time to get through their support line and could
>not find their support web page to log questions. It usually
>takes them one full day to get back to me with just the TAR number
>and that was it. Have their tech support been always like that?
>I can't believe the internet newsgroup does a much better job than
>what we paid for Oracle support.

I seem to recall these complaints at least as far back as the 1989 time frame (except the web page, of course). That would be "always" in computer years. It varies depending on your expectations, time of day of call, type of problem, level of support and your facility with dealing with their help system. Compared to some in the industry, it can be pretty good. Much of the problem has been Oracle being a victim of its own success.

-- 
Joel Garry               joelga_at_rossinc.com               Compuserve 70661,1534
These are my opinions, not necessarily those of Ross Systems, Inc.   <> <>
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