RE: Manually creating OEM Incident?

Sure. Recently I found a non-clustered env had reached 98% full on DBDATA but we didn't get an alert. Turns out our Incident Rule for space alerts was set only for ASM Cluster vs. ASM Instance. It got overlooked because we only have a handful of non-clustered envs. I updated our ASM Instance Incident Rule to include space metrics but I would have loved at that point to quickly create an Incident concerning space to force that Incident Rule to trigger an alert and consequently a ticket being raised on CA Service Desk (CASD).

Another example is with testing a bridge we have from CASD to a 3rd party company's ticketing system. I'd love to issue a command to have an Incident created to test the whole process at any time. I know the CASD Connector has the ability to run a test but that's a "getTicket" whereas I'd like the whole process tested. Currently I have a little script to push a mountpoint above the warning threshold, then drop the temp files. A real hack that is kind of risky.

Regards,

Dave

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Dave Herring
DBA
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From: oracle-l-bounce_at_freelists.org <oracle-l-bounce_at_freelists.org> On Behalf Of Courtney Llamas Sent: Friday, September 6, 2019 11:52 AM To: dmarc-noreply_at_freelists.org
Cc: oracle-l_at_freelists.org
Subject: Re: Manually creating OEM Incident?

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hmm… can you give me a little background on what you’re trying to do?

On Sep 6, 2019, at 11:49 AM, Herring, David <dmarc-noreply_at_freelists.org<mailto:dmarc-noreply_at_freelists.org>> wrote:

Folks, does anyone know if there's a way to manually / programmatically create an OEM Incident outside of the console? I was hoping that "emcli" would have something like that. It has " delete_incident_record" and "clear_problem" but nothing for creating / raising an Incident.

This is for OEM 12.1.0.4 / 5.

Thx.

Dave

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