Re: Has anyone used Rimini Street for Oracle Support?

Hello Jay,
got the same discussion about it on a different (closed) list.

I was curious because Rimini Street and me got kind of the same business model but I do not claim that you can cancel Oracle support. Nobody knew anybody who use their services and their claims like „For a few products, like Oracle Database for example, we provide support using a variety of techniques to solve problems including changes to properties and configuration files, system tools, data clean-up scripts and frequently it is a simply a question of educating around best practices. The bottom line is we have never had an issue we couldn’t address.“ seem strange as they are not able to fix several types of new ORA-600 errors for example.

!AD! However I might be bias but you may be want to check out my PAYG services in case of mission critical problems and if the classic Oracle support way is not very productive - https://www.linkedin.com/feed/update/urn:li:activity:6524938429870936064 !AD!

Best Regards
Stefan Koehler

Independent Oracle performance consultant and researcher Website: http://www.soocs.de
Twitter: _at_OracleSK

> dmarc-noreply_at_freelists.org hat am 11. Juni 2019 um 15:32 geschrieben:
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> We’ve been asked to look into the pros and cons of using Rimini Street for Oracle Support.
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> I’ve already read the Oracle diatribe against them at [ https://www.oracle.com/rimini-street/](https://www.oracle.com/rimini-street/) and I’ve read about the lawsuit. But even discounting Oracle’s only to be expected bias and even if one believes Rimini’s assertion that their security is just as good as Oracle’s regular patch releases (which I’m not quite prepared to do) the thought of not having access to new bug fixes and one off patches makes me extraordinarily uncomfortable.
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> So I was wondering if anyone here had opinions or, even better, experience with their service. It certainly looks like a huge cost savings but…
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> Thanks,
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> Jay Miller

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