Re: Oracle Support Getting Worse?

Well, from my experience working with Oracle Support has always been pretty hit and miss. Some SRs get resolved pretty quickly, while others sit idle for days and don't get escalated when I call in and request an escalation. I would have gotten canned quite a while ago if that is how I treated my customers.

On Sun, Mar 10, 2019 at 12:05 PM Andrew Kerber <andrew.kerber_at_gmail.com> wrote:

> I believe Oracle support is going seriously down hill.
> We opened a case (ODA patching) yesterday around 1130. Sev 1, production
> node down.
>
> After 3.5 hours, no response, we called and escalated. They transferred
> it to someone else, and he asked for more information.
>
> Their first suggestion of something to try was this AM at 403. About 15
> hours after we opened the SR.
>
> I am thinking asking for a refund of our oracle support payments would be
> appropriate.
> --
> Andrew W. Kerber
>
> 'If at first you dont succeed, dont take up skydiving.'
>

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