Re: Oracle Support Getting Worse?

A pal told me about a recent case where he heard back on a Sev 2 after a week. Oracle Support's solution to recover a no archivelog mode Dev DB with critical test data was to switch on controlfile autobackup to prevent the problem happening next time.

(He'd already recovered the critical data using a tool that was able to write the data out as SQL*Loader files.)

What was that joke about knowing where Microsoft's Redmond office was...?

http://www.rantnroll.com/html/microsoft.html#helicopter

Regards,

John Thomas
Database Designer and Administrator
https://oracleexpert.net

On Sun, 10 Mar 2019 at 17:05, Andrew Kerber <andrew.kerber_at_gmail.com> wrote:

> I believe Oracle support is going seriously down hill.
> We opened a case (ODA patching) yesterday around 1130. Sev 1, production
> node down.
>
> After 3.5 hours, no response, we called and escalated. They transferred
> it to someone else, and he asked for more information.
>
> Their first suggestion of something to try was this AM at 403. About 15
> hours after we opened the SR.
>
> I am thinking asking for a refund of our oracle support payments would be
> appropriate.
> --
> Andrew W. Kerber
>
> 'If at first you dont succeed, dont take up skydiving.'
>

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