Re: Third party support

From: Stojan Veselinovski <stojan.veselinovski_at_gmail.com>
Date: Thu, 12 May 2016 12:26:17 +0000
Message-ID: <CALn1tDvhgDyonQn1vex+udqwaSYGGu7E1nNqf-ZxWDvMtRQ6ww_at_mail.gmail.com>

Third party companies like Rimini download all your entitled patches and park it in your AWS account for you to access and do what you like with.

I've had a bit of experience with them and so far the support model has been ok. Haven't had to raise any real support calls so its hard to tell how effective it is but you do get direct access to a support engineer who's guaranteed to be an experienced DBA.

A number of the companies I've worked for consider Oracle legacy and either have exit strategies or are minimising their footprint. In this scenario going third party can be an acceptable risk. If you have any critical apps then I'd stick with Oracle and their price model which has worked for a long time but is now getting eaten up by the cloud and other technologies.

Stojan.

On Thu, May 12, 2016 at 9:43 PM Jeremy Schneider < jeremy.schneider_at_ardentperf.com> wrote:

> On Wed, 11 May 2016 16:57:38 -0500 "Oracle List"wrote:
> > Similar to what Oracle Support provides when we open SRs for bug
> > fixes, patches, or have to download new Oracle version etc.
> >
> > > On May 10, 2016, at 11:44 PM, Hans Forbrich wrote:
> > >
> > > Please define 'support'.
>
> As others have said in this thread, no third party company can legally
> provide you with bug fixes, patches or new Oracle versions.
>
> They can't give you anything that you can download unless it's a script
> or something that they wrote themselves.
>
> They *can* help you troubleshoot problems with your database - for
> example query tuning, setting init parameters, etc.
>
> If you are considering third-party support, I'm sure you have already
> done this - but of course make sure you've read all the latest news on
> the recent Oracle/Ramini lawsuits.
>
> -Jeremy
>
> --
> http://about.me/jeremy_schneider
> --
> http://www.freelists.org/webpage/oracle-l
>
>
>

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Received on Thu May 12 2016 - 14:26:17 CEST