DBA Service desk

From: Sheehan, Jeremy <JEREMY.SHEEHAN_at_nexteraenergy.com>
Date: Fri, 8 Apr 2016 20:24:08 +0000
Message-ID: <939730CDCC52DA43AB03D00E4C678B9C43E7B400_at_goxsa3144.fplu.fpl.com>

Yes, you read that correctly. My management is toying around with the idea of creating a DBA Service desk for Oracle related tasks.

Let me give some background. I work for a fairly large company and we have about 20 Oracle DBA's (fulltime and contractors). It was brought up in a meeting to create a Service Desk of sorts to handle the "non-value add" work that we all love to do (this would be a rotating job like being oncall).

Some things I thought that could be handled by this would be the following.

• Data repairs
• DDL Changes
• Assisting the helpdesk with accounts/password resets
• Ticket routing (making sure tickets get pushed to the correct DBA).
• Connection issues
• Handling of job failures

Do you all have any other suggestions of things that we can add to this list? Any suggestions would be great.

Thanks in advance!

Jeremy

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Received on Fri Apr 08 2016 - 22:24:08 CEST