RE: Oracle support and maintenance
Date: Mon, 25 Jan 2016 13:52:10 +0000
Message-ID: <BY1PR09MB0535163400271F9A04F3A01289C70_at_BY1PR09MB0535.namprd09.prod.outlook.com>
Some of the points that I am preparing to talk to third-party vendors are:
- Cost. Most charge 50% of the current maintenance cost
- Patches. It’s a given that PSU/CPU or custom patches will be gone. What else regarding patches are no longer accessible.
- Access of MOS Knowledge Base and MOSC Technical Forums
- How are problems classified and what response is guaranteed
o Downed system severity
o Production impacting
- Enterprise Manager
- Diagnostics and Tuning Packs
- APEX
- Non-Active Data Guard
I agree that patches would be a critical missing pieces. Also the ability to draw from a wide range of Oracle Support Engineers for assistance. I’ve had my issues with support response over the years, but I can always work it through a manager and get what I need.
I am in the information gathering stage and want to come up with every point and counter-point possible to present a business proposal back to management with pros and cons, with a risk analysis.
Any insights are appreciated,
Sherrie
Subject: RE: oracle-l Digest V13 #15
Date: Fri, 22 Jan 2016 10:15:09 -0600
From: Rich J <rjoralist3_at_society.servebeer.com<mailto:rjoralist3_at_society.servebeer.com>>
On 2016/01/22 08:30, Sherrie Kubis wrote:
> Does anyone have experience with third-party support vendors, or additional information on what will no longer be accessible without maintenance?
While I haven't seriously looked at third-party support, the one
critical piece that seems to be missing is access to software patches.
Those have unfortunately proven to be crucial for me to be able to keep
our Production DBs afloat, and I don't even generally apply CPUs/PSUs.
It also impacts "free" Oracle software like EM12c, where the upgrade to
12.1.0.5 requires patch 11061801.
Perhaps patching is a question that needs to be asked of the support
vendors you interview.
GL!
Rich
Sherrie Kubis
Sr. Oracle DBA
Information Technology Bureau
Southwest Florida Water Management District 2379 Broad Street
Brooksville, FL 34604-6899
352.796.7211 x4033
sherrie.kubis_at_swfwmd.state.fl.us<mailto:steve.dicks_at_swfwmd.state.fl.us>
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