Re: Third Party Oracle Support
Date: Tue, 26 May 2015 20:37:37 -0600
Message-ID: <55652DF1.6080009_at_evdbt.com>
It used to be that support cost 22% of the full retail license price, leading to a situation where some entities with more than a 78% discount pay far more for support than licenses.
But if I recall correctly, 15% was for the ability to use "support.oracle.com" and 7% was for upgrades and patches, or maybe it was the other way around?
On 5/26/15 20:22, Hans Forbrich wrote:
> On 26/05/2015 7:00 PM, Stojan Veselinovski wrote:
>> Hi All,
>>
>> Recently I've had discussions and know of companies that have decided
>> to not pay the Oracle support licence and do it via a third party.
>>
>> Anyone know the ins and outs of this?
>>
>> Are you able to receive patches via the third party seeing you are
>> not paying support?
>>
>> Regards,
>>
>> Stojan
>> www.stojanveselinovski.com/blog <http://www.stojanveselinovski.com/blog>
>
> One needs to realize that part of the Support offering is the access
> to patches and upgrades that are only available through Oracle Support
> system. Anyone offering to distribute these is [likely] violating a
> bunch of agreements, unless they have cut a sweetheart deal with
> Oracle - unlikely as it undermines Oracle's significant revenue stream.
>
> At one time, Oracle offered a 2-tier support deal - support only
> (access to metalink and analyst assistance) and patches. Seems that
> may have disappeared.
>
> There are a couple of interesting articles on the topic - not
> favourable for the support provider
> -
> http://www.informationweek.com/applications/oracle-wins-case-against-third-party-support-provider/d/d-id/1110405
> -
> http://www.pcworld.com/article/2033683/oracles-mark-hurd-users-weigh-in-on-thirdparty-software-maintenance.html
>
> On the other hand, some organizations are properly and successfully
> providing a support contract that effectively resembles remote DBA
> services. Some companies that do this are actually very good at it
> and I would encourage considering using those services - if appropriate.
>
> /Hans
-- http://www.freelists.org/webpage/oracle-lReceived on Wed May 27 2015 - 04:37:37 CEST