Re: More Support woes!

From: Jared Still <jkstill_at_gmail.com>
Date: Wed, 4 Dec 2013 12:31:23 -0800
Message-ID: <CAORjz=OussebnOFf5m1VkAJQrdktMXeG7M3X9vP=hvJoFkcGqw_at_mail.gmail.com>

On Tue, Nov 26, 2013 at 3:23 AM, Howard Latham <howard.latham_at_gmail.com>wrote:

> Anybody get the feeling they are fobbing us off?

I've had support that ranges from very poor to outstanding.

There are too many variable involved to speculate why that may be the case.

When it is clear that the analyst does not understand the issue, and/or is stalling for time, then escalate.

If escalation doesn't work, ask to speak to the duty manager.

Jared Still
Certifiable Oracle DBA and Part Time Perl Evangelist Oracle Blog: http://jkstill.blogspot.com Home Page: http://jaredstill.com

--
http://www.freelists.org/webpage/oracle-l

Received on Wed Dec 04 2013 - 21:31:23 CET