Re: More Support woes!
From: Justin Mungal <justin_at_n0de.ws>
Date: Tue, 26 Nov 2013 05:31:26 -0600
Message-ID: <CAO9=aUwjs5EDk2gYh68iTUdqdV7Ue2338y9npmSSOqayySAkHA_at_mail.gmail.com>
My take on Support is, "Your mileage may vary." I've had many properly handled SRs and worked with some very smart support people, but on the flip side I've also had cases exactly like yours. My only advice is, if it's being poorly handled, call in and escalate it. Hopefully you haven't done that already!
Date: Tue, 26 Nov 2013 05:31:26 -0600
Message-ID: <CAO9=aUwjs5EDk2gYh68iTUdqdV7Ue2338y9npmSSOqayySAkHA_at_mail.gmail.com>
My take on Support is, "Your mileage may vary." I've had many properly handled SRs and worked with some very smart support people, but on the flip side I've also had cases exactly like yours. My only advice is, if it's being poorly handled, call in and escalate it. Hopefully you haven't done that already!
On Tue, Nov 26, 2013 at 5:23 AM, Howard Latham <howard.latham_at_gmail.com>wrote:
> I had a problem doesn't matter what - though it was with rman.
> Did lots of traces and diags and sent them to support.
> Support advised me to use a command option that when I tried it wasn't
> supported by that release - it was a new feature in a later option. When I
> told them it didn't work as it was an unsupported option I was again asked
> for lots of traces and diags. Anybody get the feeling they are fobbing us
> off?
>
> --
> Howard A. Latham
>
>
>
-- http://www.freelists.org/webpage/oracle-lReceived on Tue Nov 26 2013 - 12:31:26 CET