Re: 1 minutes: best downtime story
Date: Fri, 15 Mar 2013 16:53:09 +0100
Message-ID: <514343E5.5090409_at_usn-it.de>
20 hours of central storage downtime in a 15k-people retail company.
Infrastructure admin accidentially loosened a cable between a DS8000 series controller and its internal UPS. Storage crashed hard, and did not come up again. Console for diagnosis did not work, since it had to boot from a CD ROM which did not work. IBM shipped a new one by courier in a minivan, driving 1000km cross Europe and arriving with one square foot sweat stains in his armpits. Courier nearly got a coronary when he learned that the customer would have needed a CD ROM DRIVE, not a silver disc....
Solved by: Asking another company in town with the same (working) storage and borrow the hot plug CD ROM drive for an hour. Sending back the CD with compliments.
Regards
Martin
Jeremy Schneider schrieb:
> Hey all -
>
> I'm writing a paper about top causes of downtime. As one component
> of research, I'd like to get some input from you!
>
> One minute, two sentences. First sentence: describe what went down.
> Second sentence: describe why. (I have to categorize all of these.)
> Everyone should have at least one downtime story so I'm hoping for a
> lot of feedback!
>
> Answer about any technology - database, operating system, etc.
>
> Thanks!
>
> -Jeremy
>
>
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