Re: MOS SR updates not showing dates anymore?
Date: Fri, 19 Oct 2012 10:54:24 -0400
Message-Id: <508131600200000B004F4A79_at_groupwise.gcrta.org>
From your SR, choose the Print icon. This will open a new windows. In this window, the actual dates and times are shown.
Jeffrey Beckstrom
Database Administrator
Greater Cleveland Regional Transit Authority
Information Systems
1240 W. 6th Street
Cleveland, Ohio 44113
>>> "Rich Jesse" <rjoralist2_at_society.servebeer.com> 10/19/12 9:53 AM >>>
Hey all,
Recently (this week?) the MOS interface shows ambiguous "1+ week ago" for the dates and times updated on SRs. It can make it very difficult to work on them when they're open for months, not worked on in weeks, and I'm asked for more information relating to a specific update that happened "1+ months ago".
While our SR attention issues are much better (thanks to our sales guy contacting two Support managers for us!), I can't see any customer benefit for dumbing this down. If it's causing an issue for Support, make it the default, but give us technical folks the option of having actual dates.
Can I assume everyone's SR interface has been affected? The only saving grace right now is EM12c, which still uses the Flash interface to MOS, so I can still get dates and times.
Maybe I'm under-slept, over-caffeinated, and my pet peeve of loathing the changing of units of measure in reporting an atomic item (e.g. "human-readable" file sizes -- GRRR!) is getting to me. Maybe I just feel like venting....
</vent>
Rich
-- http://www.freelists.org/webpage/oracle-l -- http://www.freelists.org/webpage/oracle-lReceived on Fri Oct 19 2012 - 16:54:24 CEST