Re: MOS SR escalation?
Date: Wed, 15 Aug 2012 21:06:33 -0400
Why don't you call and escalate?
Sent from my iPhone
On Aug 15, 2012, at 8:42 PM, De DBA <dedba_at_tpg.com.au> wrote:
> Does anyone know how to escalate an SR on the Metalink replacement? I'm
> stuck with some schoolboy who cannot even read the problem description
> and keeps copying pages from the manual. I want to escalate it so that a
> (hopefully) knowledgeable helpdesk person can look at it... if they
> still exist.. :(
> On the off-chance that anyone has a solution for the immediate problem -
> this is a Solaris issue: I am trying to install the STB v7.0 package on
> Solaris11, but it fails with pkg telling me that the image has children.
> I'm happy to use an earlier version, but the MOS doesn't seem to have it..