RE: MOS - site changing again

From: Jeff Chirco <JChirco_at_innout.com>
Date: Mon, 2 Jan 2012 05:08:08 +0000
Message-ID: <6D9F00643B733E489E419CB485C966271B671E_at_IRVMBX01.innout.corp>

I agree with all of this. Especial this one "3) Response so slow to "Priority Handling" Sev 2 SRs"

A few times I have gone a week without a response on my Sev 2 SRs. Completely unacceptable.

Jeff Chirco | Database Administrator
o 949 509 6374
-----Original Message-----
From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] On Behalf Of John Thomas Sent: Thursday, December 29, 2011 1:36 PM To: dedba_at_tpg.com.au
Cc: oracle-l_at_freelists.org
Subject: Re: MOS - site changing again

I'm going over to https://supporthtml.oracle.com <https://supporthtml.oracle.com> from now on. Hopefully from the beginning of February I'll start to see a better experience. The HTML version is more tolerable than the Flash version anyway. I wonder if the rewrite can do away with problems like:

1. SR allocated to another follow-the-sun site so they always miss my responses and I always missed theirs;
2. Total failure to understand what the problem is - e.g. referring an SR to a fulfilment department to ship DVDs when what was required was verification that firewall detection of vulnerabilities in download of Enterprise Edition DB software was something that could safely be ignored;
3. Response so slow to "Priority Handling" Sev 2 SRs I wanted to talk to a lawyer about remedies for non-fulfilment of contractual agreements.

(I hope the rewrite can help. With support like this, the market for Oracle database has to be badly damaged sooner or later.)

Cheers,

John Thomas

On 28 December 2011 03:36, De DBA <dedba_at_tpg.com.au> wrote:

> On 24/12/11 03:24, Guillermo Alan Bort wrote:
> > Hey Look! they are supporting Firefox 3.5... I think FF is in
> > version 8 now... should be fun :D from the features
> 9.0.1 and vividly discussing "introducing" a stable version that will
> be around for more than a couple of days :-\ Apparently that'll be
> 10, due out next week or so..
>
> Tony
> --
> http://www.freelists.org/webpage/oracle-l
>
>
>

--
Cheers,

John


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Received on Sun Jan 01 2012 - 23:08:08 CST