Re: Success Story with Oracle Support

I think it's that we expect more from Oracle support (and rightfully so) and 
report our disappointment when our expectations are not met.  Oracle support is 
like any organization and there will be those who  probably shouldn't have been 
hired (we've all seen this, I'm sure) yet, on the other hand, there will also be 
those who are above and beyond the norm for such employees (unfortunately it 
seems that there are more of the former than the latter, at least from the 
complaints on this list).  We remember those who met or exceeded our 
expectations as well as those who didn't measure up to them, with the former 
fewer and farther between than the latter.
 
David Fitzjarrell





________________________________
From: Bill Ferguson <wbfergus_at_gmail.com>
To: cicciuxdba_at_gmail.com
Cc: oracle-l-freelists <oracle-l_at_freelists.org>
Sent: Fri, May 20, 2011 7:43:12 AM
Subject: Re: Success Story with Oracle Support

Occasionally, there are success stories like yours, but unfortunately,
they don't seem to happen enough. It's also probably part of our human
psyche. We remember the bad and take the good for granted.

-- 
-- Bill Ferguson
--
http://www.freelists.org/webpage/oracle-l

--
http://www.freelists.org/webpage/oracle-l