Re: Do you ask the question: How do I work with Oracle Support....?
From: Peter Hitchman <pjhoraclel_at_gmail.com>
Date: Fri, 15 Apr 2011 11:54:39 +0100
Message-ID: <BANLkTinqxd=eGhVbeChU12xwPLFJFoHsoA_at_mail.gmail.com>
Hi,
I am in progress the a "severity 4" SR, it is rare that I log these, but I am having issues with a materialized view and I figured that I would do the system/hang dumps and send them to Oracle. Its the apparent "I don't want to hear this" attitude that in this case and others that gets to me.
I work in a support team, I know people do not like to hear about problems, but sometimes you do need to know. Often I have team members sighing about problems reported with our data, but if we don't sort it out one way or another we will loose customers. In a way, I think that with a SR like this I am doing Oracle a favour. I am pointing out to them that there is a problem with a certain type of configuration, they should want to know so they can find out if a future release fixes it or if work needs to be done. Not just asking the same questions over and over. Sometimes I find it very hard not to post sarcastic comments with SRs like this, but I stop myself by remembering the very good support I have had when I really needed it.
Date: Fri, 15 Apr 2011 11:54:39 +0100
Message-ID: <BANLkTinqxd=eGhVbeChU12xwPLFJFoHsoA_at_mail.gmail.com>
Hi,
I am in progress the a "severity 4" SR, it is rare that I log these, but I am having issues with a materialized view and I figured that I would do the system/hang dumps and send them to Oracle. Its the apparent "I don't want to hear this" attitude that in this case and others that gets to me.
I work in a support team, I know people do not like to hear about problems, but sometimes you do need to know. Often I have team members sighing about problems reported with our data, but if we don't sort it out one way or another we will loose customers. In a way, I think that with a SR like this I am doing Oracle a favour. I am pointing out to them that there is a problem with a certain type of configuration, they should want to know so they can find out if a future release fixes it or if work needs to be done. Not just asking the same questions over and over. Sometimes I find it very hard not to post sarcastic comments with SRs like this, but I stop myself by remembering the very good support I have had when I really needed it.
Regards
Pete
-- http://www.freelists.org/webpage/oracle-lReceived on Fri Apr 15 2011 - 05:54:39 CDT