Re: Do you ask the question: How do I work with Oracle Support....?
Date: Thu, 7 Apr 2011 08:05:53 -0600
Message-ID: <BANLkTi=VrFUYHqznnb3NZPLrQ2fVeKMCmA_at_mail.gmail.com>
On Thu, Apr 7, 2011 at 7:14 AM, Wolfgang Breitling <breitliw_at_centrexcc.com>wrote:
> Ditto.
>
> I have the distinct impression that the receiving support analyst does not
> read the opening problem description beyond the SR title. You may just as
> well recite the constitution. Beyond that many of the requests coming back
> strike me as a way to get the SR back into the "waiting on client" queue.
>
>
>
> Not just the opening problem description. My most recent SR had several
> updates that never got read either so I was asked to do the same thing 4
> times. Something that was totally unrelated to the problem.
>
I finally got the ticket escalated after 5 weeks of working with this guy. I got Damian out of the London office. Within 24 hours he had helped me identify where the problem was. The Damian is phenomenal. The first guy, not so much.
-- Sandy Transzap, Inc. -- Sandy Transzap, Inc. -- http://www.freelists.org/webpage/oracle-lReceived on Thu Apr 07 2011 - 09:05:53 CDT