Re: oracle support response time

From: Andrew Kerber <andrew.kerber_at_gmail.com>
Date: Mon, 19 Apr 2010 09:36:36 -0500
Message-ID: <l2kad3aa4c91004190736w55f8a546mbda33bf1c5a969c5_at_mail.gmail.com>

Well, I do that too. Doesnt always work though.

On Mon, Apr 19, 2010 at 9:29 AM, Ozgur Ozdemircili < ozgur.ozdemircili_at_gmail.com> wrote:

> Well,
>
> I sometimes go with the old trick. Ping them saying "hello" or
> something.Surely helps them remember youre there waiting.
>
>
>
> Özgür Özdemircili
> http://www.acikkod.org
> Code so clean you could eat off it
>
>
>
> On Mon, Apr 19, 2010 at 3:29 PM, Andrew Kerber <andrew.kerber_at_gmail.com>wrote:
>
>> Yes, I have definitely noticed that. Even for severity one tickets.
>> Seems like every time I enter a sev 1 ticket, I have to follow up with a
>> phone call to get someone to actually help with it.
>>
>>
>> On Mon, Apr 19, 2010 at 8:14 AM, Dba DBA <oracledbaquestions_at_gmail.com>wrote:
>>
>>> Anyone else noticed that over the last year it has taken longer and
>>> longer to get responses from support? I have also had multiple tickets where
>>> if I do not call in, I never get a response. I have had to call in for the
>>> same ticket every time I update it. Anyone else notice this?
>>
>>
>>
>>
>> --
>> Andrew W. Kerber
>>
>> 'If at first you dont succeed, dont take up skydiving.'
>>
>
>

-- 
Andrew W. Kerber

'If at first you dont succeed, dont take up skydiving.'

--
http://www.freelists.org/webpage/oracle-l

Received on Mon Apr 19 2010 - 09:36:36 CDT