Re: oracle support response time

From: Andrew Kerber <andrew.kerber_at_gmail.com>
Date: Mon, 19 Apr 2010 08:29:21 -0500
Message-ID: <s2oad3aa4c91004190629u9edc6b02md91cd0e0614c73fe_at_mail.gmail.com>

Yes, I have definitely noticed that. Even for severity one tickets. Seems like every time I enter a sev 1 ticket, I have to follow up with a phone call to get someone to actually help with it.

On Mon, Apr 19, 2010 at 8:14 AM, Dba DBA <oracledbaquestions_at_gmail.com>wrote:

> Anyone else noticed that over the last year it has taken longer and longer
> to get responses from support? I have also had multiple tickets where if I
> do not call in, I never get a response. I have had to call in for the same
> ticket every time I update it. Anyone else notice this?

-- 
Andrew W. Kerber

'If at first you dont succeed, dont take up skydiving.'

--
http://www.freelists.org/webpage/oracle-l

Received on Mon Apr 19 2010 - 08:29:21 CDT