RE: Oracle Support renewal

From: Crisler, Jon <>
Date: Tue, 9 Feb 2010 11:51:55 -0500
Message-ID: <56211FD5795F8346A0719FEBC0DB067505EBAA25_at_mds3aex08.USIEXCHANGE.COM>

You need to play hardball with your rep: I believe the structure in sales is that new licenses are handled by your account rep, but renewals are handled by an in-house renewal rep, so you need to make sure (assuming this structure is still in place) that you are talking with the renewal rep.  

Sometimes buying new licenses does make sense if you are doing a radical downsize of your licenses or have acquired other companies and are consolidating, but this generally is for deals in the hundreds of thousands or millions of dollars.  

There used to be a company that specialized in negotiating / auditing your licenses to try to save you money- the name escapes me. Obviously you need to hire them on your behalf so it sort of depends on the size of your support bill.  

[] On Behalf Of Thomas Roach Sent: Monday, February 08, 2010 4:10 PM
To: Oracle Discussion List
Subject: Oracle Support renewal  


This is an Oracle support renewal question.  

We wanted to drop support for a couple of products, but were told that if we did that, the other items purchased in the same order would get bumped to list price and we would have to pay 22% of that for support. Has anyone heard of this?  

Is there any way to get discounts on Oracle support renewals? Is there any option to prepay a few years in advance in exchange for a discount?  

We reached out to some of our contacts from Oracle but they are pretty firm that there are no options unless we want to try and buy newer licenses at a steeper discount (but that would mean throwing our existing licenses away).  

I know this is a somewhat taboo subject, but was hoping to get some pointers as our renewal is coming up.  



Received on Tue Feb 09 2010 - 10:51:55 CST

Original text of this message