RE: Oracle Support renewal

From: Arm, Mike (IS) <"Arm,>
Date: Mon, 8 Feb 2010 17:33:16 -0600
Message-ID: <>

It's been years since I was involved in costing and such, but if I remember correctly, if you drop support and want to pick it up 2 years later, Oracle will make you pay back support charges for the gap.

Is this still true?


Michael Arm
Northrop Grumman Corporation
(703) 217-7647 cell Corporate Email

-----Original Message-----
From: on behalf of Tim Gorman Sent: Mon 2/8/2010 6:25 PM
To: 'Oracle Discussion List'
Subject: Re: Oracle Support renewal  

Be clear on the difference between "licenses" and "support". You are already licensed, so there is no need to get "new" licenses for the same products, as licenses are typically "perpetual".

Support is not perpetual, and that is what you are renewing. Separate, different thing altogether. I've always understood that support is *always* 22% of list price (not the discounted license price), so it sounds like they're trying to flim-flam you by telling you the truth (i.e. "you'll have to pay 22% of list price!") without telling you you've always been paying 22% of list price.

Obviously, I could be mistaken, so be sure to ask very specific questions, such as "Why does ceasing to pay yearly ongoing support for product XYZ have anything to do with my perpetual licenses?"

Get a quote from them, in written form. If they try to flim-flam you in a quote, then there is a legal term for that, which might be an entry point for legal action.

Bobak, Mark wrote:

        Basically, it comes down to, if you want to drop stuff, feel free, but you're still going to pay just as much money to Oracle.                              

	From: [] On Behalf Of Eugene Pipko
	Sent: Monday, February 08, 2010 4:30 PM
	To: ''; 'Freeman, Donald'
	Cc: 'Oracle Discussion List'
	Subject: RE: Oracle Support renewal


	Same or almost the same happened to us.

	We were going to drop a user licenses, but were told that whatever discount we received will be renegotiated.


	Eugene Pipko

	Seattle Pacific Industries

	office: 253.872.5243

	cell: 206.304.7726

	P  Please consider the environment before printing this e-mail


	From: [] On Behalf Of Thomas Roach
	Sent: Monday, February 08, 2010 1:28 PM
	To: Freeman, Donald
	Cc: Oracle Discussion List
	Subject: Re: Oracle Support renewal


	Well this is 6i forms and reports. I don't need that anymore. We bought Oracle BI so we wanted to drop support for forms and reports and were told, if you do that, this happens, so needless to say, it is cheaper to keep paying for support on forms and reports than to drop it, even though it is itemized on the support renewal.




	My management is not happy with that, we were looking at Oracle for other products, but I don't think those would win, and they just called IBM to talk to them about DB2. They are not happy at all.


	Can you blame them?

	On Mon, Feb 8, 2010 at 4:14 PM, Freeman, Donald <> wrote:

	Same thing happened to us.  If we decide to drop anything they readjust the price of support for all the rest.  Needless to say it won't be downward.


	Donald Freeman

	Database Administrator II

	Commonwealth of Pennsylvania

	Department of Health

	Bureau of Information Technology

	2150 Herr Street

	Harrisburg, PA 17103


	From: [] On Behalf Of Thomas Roach
	Sent: Monday, February 08, 2010 4:10 PM
	To: Oracle Discussion List
	Subject: Oracle Support renewal




	This is an Oracle support renewal question.


	We wanted to drop support for a couple of products, but were told that if we did that, the other items purchased in the same order would get bumped to list price and we would have to pay 22% of that for support. Has anyone heard of this? 


	Is there any way to get discounts on Oracle support renewals? Is there any option to prepay a few years in advance in exchange for a discount?


	We reached out to some of our contacts from Oracle but they are pretty firm that there are no options unless we want to try and buy newer licenses at a steeper discount (but that would mean throwing our existing licenses away).


	I know this is a somewhat taboo subject, but was hoping to get some pointers as our renewal is coming up.





	Thomas Roach

Received on Mon Feb 08 2010 - 17:33:16 CST

Original text of this message