RE: MOS down - Message to Chris Warticki

I do not know if this will help anyone but I was already logged into OTN when I changed screens to Oracle Support and got the error message to try later. I went back to OTN and logged out then went back to Support and it let me log in.

Maybe the timing was just lucky or there is/was a problem that can occur when you go from OTN to support via the single-signon.

-----Original Message-----

From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Daniel Fink Sent: Thursday, February 04, 2010 10:54 AM To: oracle-l_at_freelists.org
Subject: MOS down - Message to Chris Warticki

Not that you will likely see this on Chris's blog - the last one I posted never made it...

In response to the current outage and Chris's posting about "Best Practices" (http://blogs.oracle.com/Support/2010/01/oracle_support_new_year_back_t.html)

Chris,

Why are you blogging about 'Best Practices' when the 'Basic Practices' are not functional? MOS is unreliable, hard to use and does not deliver consistency in either results or access. I think it is time to go back to the basics as MOS is down for a fair number of people today (4 Feb 2010).

As for staying positive - that is simply unrealistic. If all you and Oracle want to hear is positive, then you will consistently fail to deliver a usable product. I have been witness to far too many systems/upgrades/projects that fail because management only wants to hear positive.

You should be asking us to stay constructive. Constructive is often negative, but you learn most from those who disagree with you.

When will Oracle acknowledge that MOS is not delivering the expected and acceptable service? The perception of MOS and Oracle would be greatly enhanced by Oracle saying "We are having problems. We know that the problems are deeper than training and validation of single sign on. We know that the problems are not the fault of the users, but are the fault of Oracle. We are truly listening...here is the url independent of Oracle support to post issues and get updates."

Acknowledging a problem - That's the core Best Practice.

Regards,
Daniel Fink

OptimalDBA http://www.optimaldba.com
Oracle Blog http://optimaldba.blogspot.com

Lost Data? http://www.ora600.be/
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http://www.freelists.org/webpage/oracle-l Received on Thu Feb 04 2010 - 10:22:14 CST